Support

Write to support@takeoutjson.com. Please say which Windows version you use, and what you were doing when the problem happened.

I paid but cannot find my key

The key is in an email from keys@takeoutjson.com, sent to the address you gave at Polar's checkout, with the subject "Your Screen Recorder with Auto Zoom Premium key". Check your spam folder. The Polar customer portal shows the receipt only, not the key. If you cannot find the email, write to us with the email address you paid with, and we will send the key again.

Activating Premium

Open Settings, Premium, paste the key into the "Have a key or voucher?" box and choose Activate. Activation needs the internet once. After that Premium works offline. Reinstalling on the same PC does not use another seat.

A voucher code looks like RSV-XXXX-XXXX-XXXX. Paste it into the same box and choose Activate. A voucher unlocks one PC.

"Already active on all the PCs it covers"

A 1-PC key works on one PC at a time, a 5-PC key on five. Deactivate it on a PC you no longer use (Settings, Premium) and try again. If that PC is gone or broken, or you have already moved the key 3 times in 30 days (5 for a 5-PC key), write to us and we will free its seat.

"Could not reach the activation server"

Your key is fine. Check your internet connection, and any firewall or proxy, then try again. Nothing was used up.

A recording after a crash

While you record, Screen Recorder with Auto Zoom writes the video to disk in short pieces. When it starts after a crash, it looks for a recording that did not finish, tries to rebuild it from those pieces, and opens what it rebuilt as a project. If a recording seems to be missing, look in Videos\Screen Recorder with Auto Zoom\Projects and write to us before deleting any folder.

Refunds

Polar handles payments and refunds. See Polar's terms at checkout, or write to us and we will help.